Student Support Manager
Ark John Keats Academy
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Student Support Manager

Job Description

Reports to: Head of Year/Assistant Principal

Start date: September 2022   

Closing date: 9am on 27th June 2022         

Salary: Ark Band 6, Pay Point 8 – 19 (£23,405 - £28,497) depending on experience

Working Pattern: Term Time Only (39 weeks per year)



-            To support the Head of Year to develop a strong culture and ethos, exemplified by high expectations, exemplary behaviour and exceptional attitudes to learning

-            To promote and embed the school and cohort culture within and beyond lessons, including in key set pieces such as assemblies and line ups.

-            To provide pastoral care for all students in the cohort, working with teachers, leaders and families to promote students’ academic, social and emotional wellbeing

-            To ensure all academy routines and expectations are fully embedded across the cohort

-            To embed a culture of excellent attendance within the cohort so that it does not fall below expected levels

-            To implement and uphold the academy’s behaviour policy and rewards system, running interventions and implementing follow up as necessary


Key Responsibilities

-          To enshrine the academy’s values in the day-to-day experience and conduct of the pupils, both inside and outside the classroom

-          To be the first port of call for parents and carers in relation to student behaviour and barriers to learning

-          To mentor and support pupils in their learning and encourage positive attitudes and behaviour in and around school

-          To facilitate weekly interventions for groups of students

-          To lead on the development of a range of peer mentoring activities.

-          To reward good behaviour and challenge/take action/investigate on incidents and poor behaviour including uniform and punctuality issues.

-          To be present at post exclusion meetings and regularly meet with families of students whose behaviour is causing concern

-          To encourage students to become more actively involved in academy life including charity and community work

-          To actively support students around issues regarding their welfare and safeguarding

-          To support students and classes in a set number of lessons each week, liaising with the pastoral and inclusion teams to ensure that all students’ academic needs are met in the classroom

-          To support with cover lessons in the year group where necessary

Leadership and Management

-          To form an effective Year leadership team with the Head of Year, tutors and other leaders

-          To lead agenda items in Year Briefings and encourage a team culture with tutors

-          To liaise with outside agencies regarding individual students

Academy Culture and Systems

-          To coordinate and support year groups activities including rewards, assemblies, social times, ASCU and lesson transitions

-          To deal with behavioural incidents and keep records of interventions.

-          To provide cover supervision for tutor groups, On Tour and Seclusion when needed


-          To undertake additional duties required by the Vice Principal, Secondary Headteacher and/or Principal

-          To share the school’s commitment to safeguarding and promoting the welfare of young people

-          To participate in appropriate CPD to develop appropriate specialist expertise to contribute to pastoral team (e.g., bereavement training, restorative practice)