IT Onsite Technician
Reports to: IT Team Leader
Location: West London
Contract: Permanent
Pattern: Full Time (shift/rota based)
Closing date: 21/02/2023 at 10am
Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised
Salary: From £25,000 (experience taken into consideration)
About the role:
To work with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Key Responsibilities and Duties:
- Assess incoming incident and prioritise work according to timescales and processes
- Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes
- Carry out technical investigation into support calls and escalate to the local technical team where issues require escalation
- Maintain spare IT stock, warranties and software licences in accordance with the asset register
- Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware
Key Requirements:
- Experience of Active Directory
- School working practices and policies
- A desire to understand how technology works and how it can be used to improve productivity
- Act as a role model for high quality customer service
View the full job description and person specification here
About Ark
We’re an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we’re a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference and we’re recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems.
You’ll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us.
Benefits
- 27 days annual leave plus bank holidays, rising with each year of service and full office closure between Christmas and New Year
- A flexible approach to working with understanding and consideration for work life balance and personal commitments
- As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
- Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
- Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests
How to Apply:
Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Tuesday 21st February 2023 at 10am but please note: we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response.
Interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact recruitment@arkonline.org
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. Please click here to learn more.