Office Front Desk Coordinator

Reports to: Office Operations Manager

Location: West London (this is a face-to-face role supporting office functions Monday to Friday)

Contract: Permanent

Pattern: Full Time (9am – 5.30pm)

Closing date: 27/11/2023 at 10am

Interviews: w/c 04/12/2023

Salary: £25,712 to £27,000

About the role:

We are looking for an Office Front Desk Coordinator to carry out the day-to-day duties of the office including reception and front of house services. The Office Front Desk Coordinator is to provide excellent customer service to both internal and external customers.

Making sure the office runs smoothly which includes but not limited to, health and safety daily checks, replenishment of stationery and kitchen supplies as well as reporting of maintenance and equipment faults to the relevant Teams.

Taking an active role in the upkeep of the office and ensuring that the space is always well presented.

Key Responsibilities:  

• Managing the reception and info email inbox
• Meet and greet visitors to Ark and other organisations
• Support Teams and HR with the new starter induction process
• Support teams when able, in providing refreshments / hospitality for meeting       
• To ensure meeting rooms are presentable and client-ready with all equipment and furniture in place
• Franking and process special and recorded deliveries
• Undertake daily health and safety walk throughs of the office
• Record and reporting of all office maintenance issues and escalate where necessary
• Work with Office Operations Management to streamline the ID pass management system
• Holding responsibility for the ordering and monitoring of stationery and kitchen supplies
• Support the wider Estates team with administrative tasks

Key Requirements:

• Minimum 5 GCSEs, 9-4 (A*-C) or equivalent
• Experience in a customer service role
• Knowledge of Outlook and Microsoft Teams
• Working knowledge of office equipment (e.g., printers and franking machines)
• Excellent communication and interpersonal skills
• Organised with the ability to prioritise and multi-task
• Reliable with patience and professionalism
• A commitment to excellent customer service
• Excellent attention to detail
• Flexible to a changing and developing role and environment

View the full job description and person specification here

About Ark

We’re an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we’re a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference and we’re recognised as one of the highest achieving academy groups in the country. We want to change the lives of children everywhere, not just in our own schools. So, we create and incubate Ventures designed not only to help pupils in Ark schools, but also to improve education systems.

You’ll be joining a group of like-minded, ambitious individuals who work collaboratively and are all committed to our core mission, that every child has the potential to succeed. Having just celebrated our 20^th anniversary, we are shaping our goals for the next 20 and there has never been a more exciting time to join us.

Benefits

• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
• Full office closure between Christmas and New Year
• Hybrid working, with currently two days a week in our state-of-the-art office in West London working alongside colleagues
• Regular social events, monthly free breakfast, and daily fruit
• A flexible approach to working with understanding and consideration for work life balance and personal commitments
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

How to Apply:

Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by Monday 27^th November 2023 at 10am but please note: we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response.

This ATS application form should take no longer 20 minutes to complete. At any time, you can pause, save, and log back in. If you have any difficulty with meeting the deadline for application, please contact recruitment@arkonline.org

Interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.  

Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click this link. 

We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on this link.