Receptionist/Administrator 

Reports to: Office Manager/PA to the Principal

Start date: As soon as possible

Location: Ark Kings Academy – Primary and Secondary

Contract: Permanent

Hours: 30 hours a week, 11.15am – 5.15pm Monday-Thursday, 10.15am – 4.15pm Fridays, 39 weeks per year (term time only)
Salary: Ark Support Scale 5: Pay Points 15-22 (£17,972-£21,285 pro rata)
Closing Date: 9am on Monday 23rd September 2019

Ark Kings – a small school, big family; transforming the lives of our students

In 2015, Ark Kings Academy was named as the most improved academy in the country, and was rated ‘Good’ in all areas by Ofsted in October 2016.  In April 2017, we moved into our brand-new school building and in September 2017 we became an all through school with students from Reception to year 11. It is therefore a very exciting time to be joining Ark Kings as part of our schools’ transformation.

The Role

As the Receptionist/Administrator, you will be the welcoming face of the school and will provide a positive first impression to all visitors. You will provide general administrative support in the front office.

Job Description: Receptionist/Administrator

Key Responsibilities

• Act as the school’s main receptionist, providing a first point of contact for all incoming communications to ensure that they are answered in a timely and professional manner
• Greet visitors to the reception area as required, ensuring that visitors are welcomed into a friendly, professional environment and recorded in line with procedures
• Ensure that all communications are correctly logged and routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system
• Deal effectively with school post and maintain electronic mail systems ensuring that information is passed to relevant staff in a timely manner
• Ensure that queries are dealt with effectively, taking the initiative to identify and handle issues that arise on behalf of the Leadership team and others
• Use of Bromcom and Outlook to enable effective communication
• Liaise with colleagues and external contracts at all levels of seniority with confidence, tact and diplomacy
• Liaise with parents and carers as necessary
• Communicating with colleagues using internal on call system
• Ensure safeguarding procedures are followed in regard to visitors and incoming calls
• Receive deliveries and check delivery notes to ensure accuracy
• Overseeing schools filing system
• Provide general clerical and administrative support for the school e.g. photocopying, filing, emailing, completion of standard forms, respond to routine correspondence, letters to parents, etc.
• Maintain stationery and manage stock cupboard and distribute as required
• Providing cover at Primary site as directed by Office Manager

Other

• Carry out other reasonable tasks as directed by the Office Manager

Person Specification: Receptionist

Qualification Criteria

• Right to work in the UK
• Maths and English GCSE at grade C or above

Knowledge, Skills and Experience

• Previous experience of working as a school receptionist, essential
• Professional telephone manner
• Excellent communication skills
• Excellent organisation and time-management skills
• High level of proficiency with Microsoft Office
• Ability to deal with minor incidents, First Aid, and the personal health and hygiene of the students

Personal Characteristics

• Genuine passion for and belief in the potential of every students
• Deep commitment to Ark’s mission of providing an excellent education to every student regardless of background
• Helpful, positive, calm and caring nature
• Works productively in a high-pressure environment with a positive attitude
• Adaptable and a fast learner
• Excellent interpersonal skills with children and adults
• Able to take direction but also take initiative when required
• Exercises sound judgment, especially relating to confidentiality and discretion

Other

• Commitment to equality of opportunity and the safeguarding and welfare of all pupils
• Willingness to undertake training
• This post is subject to an enhanced DBS check

Ark is committed to safeguarding and promoting the welfare of children and young people in our academies.  In order to meet this responsibility, we follow a rigorous selection process. This process is outlined here, but can be provided in more detail if requested. All successful candidates will be subject to an enhanced Disclosure and Barring Service check.