IT Onsite Technician
Location: IT Cluster 3, Ark Academy Acton, London
Salary: £25,000 - £27,000 per annum + plus career average pension scheme + other benefits
Contract: Permanent, 37.5 hours per week
Start date: As soon as possible
Closing date: 4 Nov 2019
We are looking to recruit an IT Onsite Technician with experience of working on your own or as part of a team in schools. This role will be key to ensuring that every school in your service cluster receives an excellent IT service by providing a proactive, customer centric service that enables teachers to ‘Focus on Teaching’. As part of the Ark IT Strategy, there is a commitment to offer 1:1 devices for teaching staff, and interactive display technologies in the classroom.
About the role:
•Be part of a proactive, customer focused team, based within an IT cluster, supporting schools remotely as well as onsite.
•Play a role in the development of IT Apprentices, through coaching and passing on your knowledge and expertise
•An operational role with an opportunity to make a lasting and positive impact on Ark’s support of IT across its network.
•Work with teams to deliver business as usual and larger IT projects across the IT Team
•Opportunity to be part of the Ark Soane project, which is a brand new school near Ark Acton
About you:
•Experience of successfully and consistently delivering an IT Operational service model in schools
•Able to effectively engage with IT service partners and 3rd parties
•Consistently employ a customer centric approach to resolving all IT issues
•Able to quickly establish productive relationships within each school in the IT cluster
•Effectively communicate on a technical level with other IT professionals, and in non-technical terms to other colleagues
•Demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues
About us:
Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we are a network of 37 schools, educating around 27,500 pupils in areas where we can make the biggest difference. Through Ark Ventures, we incubate, launch and scale initiatives that address some of the most intractable issues in education and society, both in the UK and around the world.
We offer:
• Development opportunities, through training with senior colleagues, service partners and learning portal
• 27 days annual leave
• 11% employer pension contribution
•Access to a range of discounts through the Ark Rewards Scheme which includes reduced gym memberships, discounts at major retailers and travel loans
How to apply:
Apply with a CV and cover letter on our online recruitment portal.
Early applications are encouraged; we reserve the right to close this vacancy if we find the right candidate.
Please click here for a detailed job description
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.